Privacy Policy - Book Publishing Service

Crexton Publishers (“we,” “our,” “us”) is committed to protecting your personal information and ensuring a secure user experience. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services. By continuing to browse our site or work with us, you agree to the practices outlined below.

1. Information We Collect

We collect personal and non-personal information to deliver our services efficiently and improve your experience.

1.1 Personal Information

You may provide personal details when contacting us or using our services, including:

Full name
Email address
Phone number
Billing or mailing address
Book title, genre, manuscript details
Payment information (processed through secure third-party systems)
Account credentials (if applicable)
Communication records from calls, chats, or emails

1.2 Non-Personal Information

We also collect technical and analytical data such as:

Browser and device information
Operating system and device type
Approximate IP-based location
Visited pages, time spent, referral sources
Cookies and tracking data

2. How We Collect Information

Directly from you: Through forms, quotes, support messages, and project communication.
Automatically: Using cookies, analytics, and website tracking tools.
From third parties: Including payment processors, social media platforms, and marketing partners.

3. How We Use Your Information

Your information helps us deliver a smooth and personalized service. We use your data to:

Process orders and deliver services (Publishing, Ghostwriting, Marketing, Formatting, Illustration, etc.)
Communicate project updates, revisions, and support details
Send invoices, receipts, and payment confirmations
Improve website performance and customer experience
Customize marketing based on your interests
Send newsletters or promotional content (with your consent)
Maintain business and legal records
Prevent fraud and comply with policies or laws

4. How We Protect Your Information

We implement strict security protocols to keep your information safe, including:

SSL encryption for all website interactions
Secure, PCI-compliant payment gateways
Restricted internal access to personal data
Firewall protection and malware scanning
Encrypted backups and secure data storage

No online system is completely risk-free, and by using the site, you acknowledge this limitation.

5. Cookies and Tracking Technologies

We use cookies to enhance site functionality and analyze user behavior.

5.1 What Are Cookies?

Cookies are small files stored on your device to improve your browsing experience.

5.2 How We Use Cookies

To maintain sessions and preferences
To analyze website traffic and patterns
To show personalized ads or content

You may disable cookies through your browser settings, but some features may not function properly.

6. Sharing and Disclosure

We do not sell or rent your information. We only share data when necessary:

Service Providers: Payment processors, hosting partners, designers, or marketing teams.
Legal Requirements: When required by law or government authorities.
Business Transfers: In case of mergers, acquisitions, or restructuring.
Third-Party Tools: CRM, analytics, or email services.

All third parties are required to maintain confidentiality.

7. Your Rights

You have full control over your personal data. You may:

Request access to your data
Correct inaccurate information
Request deletion (subject to legal obligations)
Unsubscribe from marketing emails
Disable cookies

To request changes, contact us at info@crextonpublishers.com.

8. Data Retention

We store your data only as long as needed:

Project files: During the project + 12 months
Financial records: Seven years (for tax and auditing)
Marketing data: Until you unsubscribe

9. Children’s Privacy

Our services are for clients aged 18 and above. We do not knowingly collect data from children. If you believe a minor has shared information, contact us at info@crextonpublishers.com.

10. Third-Party Websites

Our site may link to external services such as Amazon, social platforms, or marketing partners. We are not responsible for their privacy policies.

11. International Data Transfers

Our operations are based in the United States. If you access our services from another region, your data may be transferred and processed under U.S. privacy practices.

12. Email & Marketing Communication

By providing your email, you agree to receive project updates, promotions, and service-related communication.

You can unsubscribe anytime via email or by contacting info@crextonpublishers.com.

13. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements or service practices. The revised date will be shown at the top of the page.

14. Your Consent

By using our website or services—including Ghostwriting, Book Publishing, Book Editing, SEO for Authors, and Marketing—you consent to the terms outlined in this Privacy Policy.

15. Contact Us

If you have questions or concerns, you may contact us:

Crexton Publishers

We are always available to assist and ensure clarity regarding how your data is handled.

Conclusion

Your privacy is important to us. Whether you’re seeking publishing, writing, editing, or marketing support, we ensure your information remains protected and confidential. Your trust allows us to help authors publish and grow with confidence.